Frequently Asked Questions

If you can’t find the answer you’re looking for below, please don’t hesitate to contact or call us for a no obligation quotation or just a general chat about your query.

How much do your services cost?

As each job is site specific in terms of building materials, surfaces to be cleaned and access requirements we can only give a price indication once we have visited site, or received photos and measurements. Please give us a call for your free site visit.

Do I need to pay a deposit?

To secure a provisional date for works to be carried out we will need a 10% deposit before work commences and an acceptance of our terms and conditions. All other monies to be paid on successful completion of the works.

Do you fix masonry?

As we are an external cleaning company, we do not carry out construction work/repairs.

Do you have insurance?

We have cover for up to £10,000,000 indemnity insurance and £10,000,000 employers insurance.

Are all your products safe to use around pets?

All of our processes are safe around pets except some of the softwashing treatments whilst they are still wet. We will always advise you if we feel it is absolutely necessary to use this product. Further information is available on our softwashing pdf.

Why do you use so many different products/processes?

We always follow the manufacturers advice on products with regards to how to clean a certain building material or substrate. This advice changes depending on what the material is. We therefore offer all the methods so we are able to clean every type of surface.

Are you qualified to use cherry pickers?

Yes, we have undergone IPAF training. This is the international recognition and certification system which proves we have undergone and passed our training courses. Please see our accreditations page for any extra information.

What is softwashing?

Please click here to download our softwashing information guide.

Customer Google Reviews…

cathrina tierney-reed
cathrina tierney-reed
11/11/2023
Arrived on time, very professional, all work completed to a high standard. Good price, what's not to like.
Neil Duignan
Neil Duignan
31/10/2023
James has cleaned the windows of our house for several years. Superb service and standard for a very decent price. Highly recommended!
Anne Dodd
Anne Dodd
06/10/2023
James has cleaned our windows for several years, always does a brilliant job!
Chris Mackey
Chris Mackey
02/10/2023
James has been cleaning my windows and gutters for so many years now, and I've no good reason to want to change to anyone else. Well done James, and Lewis, for many years of regular excellant work.
Julie Anderson
Julie Anderson
19/09/2023
Excellent service both for window and soffit,fascia and gutter cleaning.Friendly and reliable.
Rebecca Sutton
Rebecca Sutton
12/09/2023
I’ve been using Totex for window cleaning for the past +12 months. They are diligent, professional and reliable. They have made it super easy to pay online for their services. I would definitely recommend them.
Liam Lindon
Liam Lindon
06/09/2023
James from Totex came to price and then complete the spraying of our windows, soffits and facias in grey to match our extension and so we can paint and add new gutters to also match… James quoted swiftly, kept in touch on dates with weather and allowed us to check out somewhere he has already done. James is a hard worker and put the time in the to make sure the finish was first class… we won’t hesitate to have him back as we work our way around the property! Thanks James
PureSeal Services UK Ltd
PureSeal Services UK Ltd
22/08/2023
Outstanding work by James today using our Tarmac Restorer Pro product. You can head over to his Facebook page to see the results. We highly recommend James for your driveway restoration.
Robert Young
Robert Young
23/06/2023
We cannot praise Totex Cleaning any higher. We were let down by another so called roof cleaning company found on "Nextdoor" site who never completed the job and well and truly overcharged us. James to the rescue who not only completed the job on our roof but also fixed the tiles the other company dislodged. Totex highly recommended ********************
Hannah Jeffery
Hannah Jeffery
04/05/2023
I am so impressed with the efficiency and quality of this company and their service! We moved into a new house a couple of months ago, and all the gutters were full and filthy, the windows were caked in dirt and everything needed a good clean. James responded to our enquiry quickly, and professionally. He has done an absolutely fabulous job, the facias look like new! Highly recommend Totex Cleaning and have arranged for them to come back regularly for window cleaning and annual gutters. Thanks again Totex Cleaning! (I wish I'd taken a before and after!)