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Privacy Policy

Totex Cleaning Ltd understands that your privacy is important to you that it is essential that we are responsible with how we use your data. We will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law. We respect your right to privacy.

 

1. Information About Us

Totex Cleaning Ltd Company Number: 12014072.
Registered address: 11 Manor Corner, Manor Road, Paignton, Devon, United Kingdom, TQ3 2JB.
Trading Address: 18 Goodrington Road, Paignton, Devon, TQ4 7LG
VAT number: 326 6983 66
Data Protection Officer: Elizabeth Rogers
Email address: [email protected]
Telephone number: 0800 144 84 94

 

2. What Does This Notice Cover?

This Privacy Information explains how we use your personal data: how it is collected, how it is held, and how it is processed. It also explains your rights under the law relating to your personal data.

 

3. What is Personal Data?

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

The personal data that we use is set out in Part 5, below.

 

4. What Are My Rights?

Under the GDPR, you have the following rights, which we will always work to uphold:

  • The right to be informed about our collection and use of your personal data. This Privacy Notice should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 11.
  • The right to access the personal data we hold about you. Part 10 will tell you how to do this.
  • The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us for more details
  • The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data. If this is the case please contact us using the details in part 11.
  • The right to restrict (i.e. prevent) the processing of your personal data.
  • The right to object to us using your personal data for a particular purpose or purposes.
  • The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or in order to carry out a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
  • Rights relating to automated decision-making and profiling. Totex do not use personal data in this way.
  • For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 11.

Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.

If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.

 

5. What Personal Data Do You Collect?

We may collect some or all of the following personal data:

  • Your name;
  • Your/your business address;
  • Email address;
  • Telephone number;
  • Business name;
  • Payment information:
  • Any Information necessary and relevant to providing our service to you.

 

6. How Do You Use My Personal Data?

Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it. Your personal data may be used for one of the following purposes:

  • Supplying our services to you. Your personal details are required in order for us to enter into a contract with you.
  • Personalising and tailoring our services for you.
  • Communicating with you. This may include responding to emails or calls from you.
  • Supplying you with information regarding your service by email or post or telephone, that is relevant to you or your service.
  • To inform you of regular maintenance dates if this is part of our service to you.

With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email or by post with information, news, and offers on our services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.

 

7. How Long Will You Keep My Personal Data?

We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept):

  • Your information will be stored securely throughout the term of your service.
  • And for a reasonable amount of time after the termination of your services.
  • Whether you have signed up for a reminder service, in which case the minimum amount of data needed for this service will be stored.

 

8. How and Where Do You Store or share my personal data.

We use third party platforms to store your information securely, solely for the purposes of providing our services to you.

We will regularly monitor and assess the third-party service providers we use to ensure these are GDPR compliant and that your personal information is safe.

The third party’s we currently use to store information, and their own privacy policies are: https://policies.google.com/privacy?hl=en-GB and https://privacy.microsoft.com/en-gb/privacystatement

 

9. Do You Share My Personal Data?

We will not share, sell or give any of your personal data to any third parties for any purposes other than necessary for providing our own services to you, subject to one important exception;

In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

 

10. How Can I Access My Personal Data?

If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.

All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 11.

We do not charge for subject access request. We will comply with the request within 30 days of receiving the request.

 

11. How Do I Contact You?

To contact Totex about anything to do with your personal data and data protection, including to make a subject access request, please use the following details (FAO of Elizabeth Rogers):

Email address: [email protected]
Telephone number: 0800 144 84 94
Postal Address: 18 Goodrington Road, Paignton, Devon, TQ4 7LG

 

12. Changes to this Privacy Notice

We may need change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.

Any changes will be made available on this page.